All our policies and terms in one place — written in plain language.
Last updated: 26 March 2026
Payment Processing: All payments are processed exclusively by Stripe Payments Europe Ltd, an FCA-authorised e-money institution. The Carrier Hub Ltd acts as a technology marketplace only and does not hold, process, or store payment card data.
Foundational documents that apply to everyone using the platform.
How we collect, use, and protect your personal data under UK GDPR and the Data Protection Act 2018.
How we use cookies and similar technologies, your consent choices, and how to manage your preferences.
How payments are processed directly through Stripe, platform commission, and carrier payout schedule. No funds are held by The Carrier Hub.
Prohibited conduct including fake loads, fraudulent activity, prohibited goods, and misuse of the Platform.
Terms that apply specifically to carriers, sub-carriers, or shippers — read the one relevant to your account type.
Subscription, bidding, performance obligations, sub-carrier management, compliance requirements, and payment terms for carriers.
Load posting rules, bid acceptance, payment obligations, cancellation terms, and dispute resolution for shippers.
Independent contractor terms for individual drivers and owner-operators, including right to work, biometric consent, and HMRC reporting obligations.
Statutory obligations we are required to publish under UK law.
What income data we report to HMRC annually under the Income Tax (Digital Platform Reporting) Regulations 2023, and your rights in relation to that reporting.
How we verify that all Carriers and Sub-Carriers have the legal right to work in the UK under the Border Security, Asylum and Immigration Act 2025.
Our annual transparency statement under Section 54 of the Modern Slavery Act 2015, covering our business and supply chain.
Legal frameworks, liability limits, and how our technology works — important reading for all users.
The limits of our liability as a technology marketplace, including exclusions for goods in transit and carrier performance.
When refunds are available, cancellation timelines, and how disputed deliveries are handled.
The legal validity of electronic signatures and agreements formed on the Platform under UK law and eIDAS.
How AI is used for price prediction, carrier matching, and route optimisation, and your rights regarding automated decisions.
Our commitment to making the Platform accessible to all users, known issues, and how to report accessibility problems.
Our legal team is happy to help clarify any document.
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