The Carrier Hub

1. Our Commitment

The Carrier Hub Ltd is committed to making The Carrier Hub accessible to as many people as possible. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

We know some parts of the Platform are not fully accessible. We are working to improve this.

2. What We Have Done

We have taken the following steps to improve accessibility:

Designed the Platform with sufficient colour contrast ratios for text and interactive elements
Ensured all form fields have visible labels
Implemented keyboard navigation for all core user journeys
Used semantic HTML to support screen readers
Provided text alternatives for non-decorative images
Ensured the Platform is responsive and usable on mobile devices

3. Known Accessibility Issues

We are aware of the following issues and are working to address them:

Some older PDF documents (such as generated invoices) may not be fully accessible to screen readers
Some complex interactive components (such as the map view on the load board) may be difficult to use with keyboard-only navigation
Live tracking updates are not currently announced to screen reader users

4. Technical Information

This accessibility statement applies to the website at www.thecarrierhub.com.

The Platform is partially compliant with WCAG 2.1 Level AA. The known issues listed above are non-compliances.

5. Reporting Accessibility Problems

If you experience any accessibility barriers while using the Platform, or if you need information in a different format (such as accessible PDF, large print, or audio), please contact us:

Email: [email protected]
Subject line: Accessibility request

We aim to respond to accessibility requests within 5 working days.

6. Enforcement

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS):

Website: equalityadvisoryservice.com
Telephone: 0808 800 0082

This statement was prepared on 26 March 2026.